These terms govern your use of the hgyz platform. They're written to be understood — not to create traps. Read through them so you know exactly what hgyz expects from players and what players can expect from hgyz.
These cards summarise the most important points. The full terms follow below — please read both.
hgyz is strictly for players aged 18 and above. Creating an account as a minor, or allowing a minor to use your account, is a direct violation of these terms and will result in immediate account closure and forfeiture of any balance.
Each player is permitted one hgyz account. Duplicate accounts — whether created to claim multiple bonuses or for any other reason — will be closed and associated balances forfeited. If you've lost access to your account, contact support rather than creating a new one.
hgyz only processes withdrawals to the bKash, Nagad, or Rocket account registered in your name. Third-party withdrawals are not permitted. This protects both you and the integrity of the platform's payment system.
All bonuses on hgyz come with wagering requirements that must be met before withdrawal. The specific requirements are stated on each bonus offer. Attempting to withdraw bonus funds before meeting the wagering requirement will result in the bonus being removed from your balance.
Any attempt to exploit technical errors, manipulate game outcomes, use automated software, or abuse the bonus system is strictly prohibited. hgyz reserves the right to close accounts and withhold balances where fraudulent activity is detected.
hgyz provides deposit limits, session controls, and self-exclusion tools to every player. Using these tools is your right, not a sign of weakness. If gambling stops being entertainment, hgyz's responsible gaming team is available to help you take control.
By accessing, registering on, or using the hgyz platform at hgyz.club, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms form a legally binding agreement between you and hgyz. If you do not agree with any part of these terms, you must not use the hgyz platform.
These Terms and Conditions apply to all services offered by hgyz, including but not limited to account registration, deposits, withdrawals, game play, bonus participation, and use of the hgyz mobile app. Using any part of the hgyz platform constitutes acceptance of these terms, regardless of whether you have read them in full.
To open and use an hgyz account, you must meet all of the following eligibility requirements:
hgyz takes age verification seriously. The platform may request documentation to verify your age and identity at any point. Failure to provide satisfactory verification documents will result in account suspension until verification is complete. Any account found to have been registered by a person under 18 will be closed immediately and any balance forfeited.
Each player is permitted to hold one hgyz account only. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is a violation of these terms. hgyz uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed without notice.
When registering your hgyz account, you are required to provide accurate and complete information. This includes your full name, date of birth, contact details, and the mobile banking number you intend to use for deposits and withdrawals. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance held at the time of closure.
You are responsible for maintaining the confidentiality of your hgyz account credentials. Do not share your password with anyone. hgyz will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact hgyz support immediately so the account can be secured.
hgyz supports deposits and withdrawals via bKash, Nagad, and Rocket — the three primary mobile banking platforms used by players in Bangladesh. All transactions must be made from and to accounts registered in your own name. Third-party deposits and withdrawals are not permitted under any circumstances.
Deposits are credited to your hgyz account instantly in most cases. If a deposit does not appear within 15 minutes, contact hgyz support with your transaction reference number and the support team will investigate and resolve the issue promptly.
Withdrawal requests are processed within 10 minutes during normal operating hours. The following conditions apply to all withdrawals:
hgyz offers a welcome bonus on first deposits and runs regular promotions for active players. All bonuses are subject to wagering requirements, which must be met in full before any bonus-derived winnings can be withdrawn. The specific wagering requirement for each bonus is stated clearly on the relevant promotion page.
The following general bonus rules apply across all hgyz promotions:
All games available on the hgyz platform operate using certified Random Number Generator (RNG) technology. This ensures that every outcome — every spin, every card draw, every result — is genuinely random and cannot be predicted or influenced by the platform, the player, or any third party.
Each game on hgyz has its own specific rules, which are accessible from within the game interface. Players are responsible for understanding the rules of any game before placing real-money bets. hgyz does not accept responsibility for losses incurred as a result of a player misunderstanding game rules.
In the event of a technical malfunction during a game session, the affected round will be declared void and any stake placed during that round will be returned to the player's account. hgyz does not honour payouts generated as a result of a technical error, regardless of the amount displayed.
The following actions are strictly prohibited on the hgyz platform. Engaging in any of these activities will result in immediate account suspension, investigation, and potential permanent closure:
hgyz reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable cause to believe that the account holder has violated these Terms and Conditions. Reasonable cause includes but is not limited to: suspected fraud, bonus abuse, identity misrepresentation, prohibited conduct, or failure to complete identity verification.
If your account is suspended pending investigation, you will be notified via the contact details registered on your account. The investigation process typically takes between 3 and 10 business days. If the investigation concludes that no violation occurred, your account will be reinstated and any withheld withdrawals processed.
Players may also request voluntary account closure at any time by contacting hgyz support. Upon closure, any real-money balance remaining in the account will be returned to the player's registered mobile banking account, provided all verification requirements have been met.
hgyz is committed to providing a safe and responsible gaming environment. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to every hgyz player directly from the account dashboard.
If you feel that your gambling is becoming a problem — if you are spending more than you can afford, chasing losses, or gambling is affecting your daily life — hgyz strongly encourages you to use the self-exclusion tool or contact the support team for assistance. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period selected.
For more detailed information about the responsible gaming tools available on hgyz, visit the Responsible Gaming page.
hgyz collects and processes personal data in accordance with its Privacy Policy. By registering on the hgyz platform, you consent to the collection and use of your personal data as described in the Privacy Policy. hgyz does not sell personal data to third parties and uses collected data solely for the purposes of operating the platform, processing payments, verifying identity, and communicating with players.
hgyz uses industry-standard SSL encryption to protect all data transmitted between your device and the platform. Account passwords are stored using secure hashing methods and are never accessible to hgyz staff in plain text.
hgyz provides the platform on an "as is" basis. While every effort is made to ensure continuous availability and accurate game outcomes, hgyz does not guarantee uninterrupted access to the platform and is not liable for losses arising from:
In all cases, hgyz's maximum liability to any player is limited to the real-money balance held in that player's account at the time the liability arises.
hgyz reserves the right to amend these Terms and Conditions at any time. When material changes are made, hgyz will notify registered players via the email or contact number on file. The updated terms will be published on this page with a revised "Last Updated" date. Continued use of the hgyz platform after the publication of updated terms constitutes acceptance of those changes.
If you disagree with any changes to these terms, you should stop using the hgyz platform and contact support to arrange account closure and withdrawal of any remaining balance.
If you have any questions about these Terms and Conditions, or if you need clarification on any specific point, the hgyz support team is available 24/7 to assist you.
hgyz aims to respond to all support queries within 2 hours. For urgent account or payment issues, the live chat channel typically provides the fastest resolution.